Question 1

How long does shipping take?

Accepted Answer

Standard shipping takes 3–7 business days within the US. Orders are processed within 1–2 business days. You'll receive a tracking number via email once your order ships.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all orders over $99.99. Orders under $99.99 ship for a flat rate of $5.95.

Question 3

Do you ship internationally?

Accepted Answer

We currently ship within the United States only. International shipping is coming soon — sign up for our newsletter to be notified.

Question 4

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a confirmation email with a tracking link. You can also view your order status anytime from your account's order history page.

Question 5

Can I cancel my order?

Accepted Answer

You can cancel orders that haven't shipped yet directly from your order history page. If your order has already shipped, please contact us to arrange a return.

Question 6

What is your return policy?

Accepted Answer

We offer a 30-day return policy from the date of delivery. Items must be unopened and in original packaging, or if opened, less than 20% used. Sale items and gift cards are final sale.

Question 7

How do I start a return?

Accepted Answer

For unshipped orders, use the cancel button in your order history. For shipped orders, contact us through our contact page and we'll provide a prepaid return label.

Question 8

How long do refunds take?

Accepted Answer

Cancelled orders are refunded immediately. For returned items, refunds are processed within 3–5 business days of receiving the return, back to your original payment method.

Question 9

What if I receive a damaged product?

Accepted Answer

Please contact us within 7 days of delivery with photos of the damage. We'll send a replacement or issue a full refund at no cost to you.

Question 10

Are your products cruelty-free?

Accepted Answer

Yes, 100% of the products we carry are cruelty-free. We verify certifications and do not partner with any brands that test on animals.

Question 11

Are your products suitable for sensitive skin?

Accepted Answer

Many of our products are formulated for sensitive skin. Use the 'Sensitivity & Redness' concern filter or take our AI skin quiz to find products matched to your skin type.

Question 12

How do I know which products are right for me?

Accepted Answer

Our AI-powered skin quiz analyzes your skin type, concerns, and preferences to recommend a personalized 5-step routine. You can start the quiz from the chat assistant or your skin profile page.

Question 13

Are your ingredients natural?

Accepted Answer

We prioritize plant-derived, naturally sourced ingredients. All products are free from parabens, sulfates, phthalates, and synthetic fragrances. Visit our Ingredients Philosophy page for more details.

Question 14

Do I need an account to shop?

Accepted Answer

You need an account to complete checkout, track orders, save your skin profile, and earn reward points. Creating an account is quick and free.

Question 15

How is my data protected?

Accepted Answer

We use industry-standard security measures including encrypted data transmission. We do not sell your personal information. Read our full Privacy Policy for details.

Question 16

Can I delete my account?

Accepted Answer

Yes. Please contact us and we'll process your account deletion request. Your data will be removed in accordance with our Privacy Policy.

Spring Botanical Collection

Frequently Asked Questions

Orders & Shipping

Returns & Refunds

Products & Ingredients

Account & Privacy

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